Customer Satisfaction Survey

We are committed to monitoring the quality of the services we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. All submissions are confidential.

1. Please rate our company, overall.
		Excellent	Good	Adequate	Poor
Responding promptly to your inquiries
Understanding your requirements
Communicating clearly and effectively
Keeping you informed of progress
Meeting deadlines
Working with you and your team
Providing value for your money
Meeting overall objectives
2. Overall, how do you rate the effectiveness of our sales/customer service staff?
	Excellent	Good	Adequate	Poor	Unacceptable
3. What level of confidence do you have in us to deliver the products/services that you require?
	Complete	A lot	Some	Little	None
4. Rate the quality of the products we provide.
	Excellent	Good	Adequate	Poor	Unacceptable
If your response is less than Good, please explain in detail:
5. Rate the quality of the services we provide.
	Excellent	Good	Adequate	Poor	Unacceptable
If your response is less than Good, please explain in detail:
6. Overall, is our performance...
Getting much better?     Getting better?     Staying at about the same level?     Getting worse?     Getting much worse?
7. Based on our performance, how likely is it that you will use us in the future?
	Certain	Very likely	Somewhat likely	Unlikely	Very unlikely
8. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.
9. Please leave us your contact information below (optional).
Name:   Company:    Email:   Phone: